ORDER SUPPORT
Track Your Order
Enter your order details below to check the latest available order information.
Tracking information is provided after your order has been dispatched.
Before Tracking Is Available
Has Your Order Already Shipped?
Orders normally ship within 48 calendar hours after they are placed.
Tracking information is added after dispatch. If your order has not shipped yet, the tracking page may only show your order status.
For supported destinations in the contiguous United States, estimated delivery is usually 6–10 business days after dispatch.
For international orders, estimated delivery depends on the destination and shipping arrangement confirmed for your order.
When Tracking Has Not Updated Yet
Why Has My Tracking Not Updated Yet?
It is normal for tracking activity to take some time to appear after an order has been dispatched.
Carrier systems may need time to receive, scan, process, or display new shipment information.
Please allow time for the carrier system to update before assuming there is a problem with your shipment.
Order Status Guide
Order Received
We have received your order and are preparing the next steps.
Preparing Your Order
Your piece is being checked, prepared, packed, or arranged for dispatch.
Shipped
Your order has been dispatched. Tracking information will be provided after dispatch.
In Transit
Your package is moving through the carrier network toward the delivery destination.
Delivered
The carrier has marked the package as delivered.
Need Help With an Order?
Contact us if:
- You cannot find your order confirmation
- Your order status has not changed for an unusual amount of time
- Your tracking number is not working after carrier processing time
- Your delivery address needs to be updated before dispatch
- Your order appears delivered, but you cannot locate the package
- You have another question about an existing order
For faster help, please include your order number and the email address used at checkout.
Need to Change Your Address?
Please contact us as soon as possible.
We can usually help update an address before your order has been dispatched. Once an order has shipped, we cannot change the delivery address.
Helpful Links
Shipping Policy
Review shipping destinations, dispatch timing, delivery estimates, tracking, and international order support.
Returns & Refunds Policy
Review return eligibility, damaged-item support, refund timing, and return instructions.
Contact Us
Ask about an order, product details, bracelet sizing, gifting, shipping, or returns.
ORDER SUPPORT, WHEN YOU NEED IT
A clear update is always better than guessing.
Use your order details to check the latest available status, and contact us whenever you need help understanding the next step.