SHIPPING INFORMATION

Shipping Policy

Supported destinations, free standard shipping, landed-price expectations, address restrictions, and tracking.

Supported Destinations

Checkout is available to carrier-confirmed, DDP-confirmed addresses in the United States, Canada, Australia, New Zealand, Singapore, and the United Arab Emirates. Unsupported countries, unknown or suspended postal areas, unsupported DDP routes, and extreme-remote New Zealand addresses are blocked at checkout.

Free Standard Shipping and Landed Price

Free Standard Shipping is shown at $0 for supported destinations. Duties and import taxes are included where applicable. No additional import charges are expected at delivery for supported destinations. This is not a tax-free, duty-free, customs-free, or unconditional no-charge promise. Customs inspection, incorrect address details, delivery failure, and carrier or policy changes may require individual review.

United States Address Rules

Supported U.S. destinations include the continental United States, Washington, D.C., Alaska, Hawaii, Puerto Rico, Guam, and eligible APO/FPO addresses using AA, AE, or AP. DPO, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, unsupported territories, and suspended APO/FPO ZIP Codes are blocked.

Where Orders Ship From

Held Stone orders are prepared and dispatched from Xi’an, China.

Dispatch and Tracking

Orders normally dispatch within 48 calendar hours. Holidays, carrier conditions, incomplete address details, payment review, or order questions may take longer. Tracking is provided after dispatch, and carrier scans may take time to appear.

Estimated Delivery After Dispatch

US mainland and Washington, D.C.: 6–12 business days
Alaska, Hawaii, Puerto Rico, Guam, and eligible APO/FPO: 10–15 business days
Canada — Product 440: 5–7 business days
Australia — Product 481: 6–11 business days
New Zealand — Product 481: 6–10 business days
Singapore — Product 481: 5–7 business days
United Arab Emirates — Product 481: 8–15 business days

All delivery windows are estimates and are not guarantees.

Address Changes, Exceptions, and Cancellation

Contact us as soon as possible. Before dispatch we can usually review an address change or cancellation. After dispatch, cancellation is not guaranteed and the shipment normally cannot be changed. Delivery, customs, refusal, incorrect-address, or carrier exceptions are reviewed case by case.