CUSTOMER CARE

Terms of Use

Last updated: 24 August 2026.

Website Use

By using this website, visitors agree to use it in a lawful and reasonable way. Visitors should not attempt to interfere with the website, misuse forms, copy protected content, or submit false or harmful information.

Product Information

Held Stone Jewelry products may include natural materials, handmade details, and small variations in color, pattern, shape, texture, and finish. Product photos show the style and general appearance, but each finished piece may vary.

Pricing and Availability

Prices and availability may change without prior notice. If an item becomes unavailable or an order detail needs review, we may contact the customer before continuing with the order.

Orders

Customers are responsible for checking product details, size notes, shipping information, and contact information before placing an order. If you have questions about sizing, materials, or a specific product, please contact us before ordering.

Shipping and Returns

Shipping and return details are handled according to the Shipping Policy and Returns & Refunds Policy. Timing and eligibility may depend on destination, carrier conditions, item condition, product type, and order timing.

Natural Variation and Care

Natural stones and handmade pieces may differ from item to item. Customers should follow care notes, keep jewelry dry when possible, avoid chemicals, and store pieces separately.

No Medical or Healing Claims

Our jewelry is offered as personal adornment, gifting, and everyday wear. We do not promise medical, healing, health, spiritual, financial, or guaranteed personal outcomes from wearing any piece.

Intellectual Property

Website text, images, layout, and product presentation belong to Held Stone Jewelry or are used for the website’s operation. Visitors may not copy, reproduce, or reuse website materials for commercial purposes without permission.

Limitation of Responsibility

We aim to keep product and website information clear and accurate, but errors, delays, display issues, or availability changes may occur. To the extent allowed by applicable law, Held Stone Jewelry is not responsible for indirect losses related to website use.

Governing Law and Disputes

These Terms and any dispute arising from them are governed by the laws of the People’s Republic of China, without prejudice to any mandatory consumer protection rights that cannot lawfully be excluded in the customer’s place of residence.

Any dispute that cannot be resolved informally shall be submitted to the competent courts at the legal operator’s domicile in Xi’an, Shaanxi, China, except where mandatory applicable consumer law provides otherwise.

Contact

Questions about sizing, materials, shipping, or order details can be sent through the Contact page, by email to zhaohand8862@gmail.com, or by WhatsApp at +86 1500 292 8862.