Customer Care
These Terms of Use outline the basic conditions for using the Held Stone Jewelry website, browsing products, sending inquiries, and placing orders.
Website use
By using this website, visitors agree to use it in a lawful and reasonable way. Visitors should not attempt to interfere with the website, misuse forms, copy protected content, or submit false or harmful information.
Product information
Held Stone Jewelry products may include natural materials, handmade-style details, and small variations in color, pattern, shape, texture, and finish. Product photos are used to show the style and general appearance, but each finished piece may vary.
Pricing and availability
Prices and availability may change without prior notice. If an item becomes unavailable or an order detail needs review, we may contact the customer before continuing with the order.
Orders
Customers are responsible for checking product details, size notes, shipping information, and contact information before placing an order. If you have questions about sizing, materials, or a specific product, please contact us before ordering.
Shipping and returns
Shipping and return details are handled according to the relevant pages: Shipping Policy and Returns Policy.
Shipping timing and return eligibility may depend on destination, carrier conditions, item condition, product type, order timing, and other practical factors.
Natural variation and care
Natural stones and handmade-style pieces may show differences from item to item. Customers should follow care notes, keep jewelry dry when possible, avoid chemicals, and store pieces separately.
No medical or healing claims
Our jewelry is offered as personal adornment, gifting, and everyday wear. We do not promise medical, healing, health, spiritual, financial, or guaranteed personal outcomes from wearing any piece.
Intellectual property
Website text, images, layout, and product presentation belong to Held Stone Jewelry or are used for the website’s operation. Visitors may not copy, reproduce, or reuse website materials for commercial purposes without permission.
Limitation of responsibility
We aim to keep product and website information clear and accurate, but errors, delays, display issues, or availability changes may occur. To the extent allowed by applicable law, Held Stone Jewelry is not responsible for indirect losses related to website use.
Contact
Email: zhaohand8862@gmail.com
WhatsApp: +86 1500 292 8862
Contact page: https://heldstone.com/contact/
Questions before ordering?
If you have a question about sizing, materials, shipping, or order details, send us a message before placing an order.