Returns Policy
We want each order to feel clear and supported. If there is an issue with your order, please contact us and we will review it carefully.
Return Eligibility
Because Held Stone Jewelry pieces are small personal accessories, return requests are reviewed case by case. If your item arrives damaged, incorrect, or has an order-related issue, please contact us as soon as possible after receiving your order.
Please include your order number, product name, and clear photos if the issue is related to damage or an incorrect item.
How to Request Support
To request return or exchange support, please contact us through the Contact page before sending anything back. We will confirm the next steps based on your order situation.
Non-returnable or Case-by-case Items
For hygiene and personalization reasons, worn items, damaged items caused by use, and custom sizing requests may not be eligible for return. Natural variation in stone color, texture, shape, or pattern is expected and is not considered a product defect.
Refunds and Exchanges
If a return or exchange is approved, we will provide instructions for the next step. Refund timing may vary depending on the payment method and processing channel available at that time.
Need help with an order?
Send us your order details and we will help review the situation.