CUSTOMER CARE

Privacy Policy

Last updated: 27 August 2026.

Information We Process

WooCommerce processes information needed for orders and store use, including order, billing, shipping, and account data. Essential site, cart, session, login, security, and anti-spam functions may process the technical data needed to operate and protect the store.

Payments

PayPal processes payment data on the official PayPal payment flow. Held Stone does not intentionally store full payment-card details on its own website.

Transactional Email and Contact

Approved transactional email uses Google / Gmail. Contact enquiries are delivered to zhaohand8862@gmail.com and the submitted customer email is used as Reply-To. The contact form does not imply newsletter consent.

How Information Is Used

Information is used to answer enquiries, process and support orders, fulfil and track delivery, handle returns or refunds, maintain accounts, meet legal and accounting duties, and protect the store.

How Information Is Shared

Limited information is shared only with providers needed for hosting, ecommerce, payment, email, fulfilment, delivery, security, and support. Held Stone does not sell customer information.

Cookies and Essential Store Functions

The website uses cookies or similar storage needed for cart, session, login, security, and other essential store functions. Browser settings may allow visitors to limit or clear cookies, although doing so can affect store functions.

Analytics and Website Improvement

Held Stone uses Google Analytics 4 (GA4) to understand how visitors find and use the website, including pages viewed and interactions with the site. GA4 may process cookies or similar identifiers, device and browser information, and approximate location information. We use this information to analyse website performance and improve the shopping experience. Google provides the related analytics service through Site Kit by Google. We do not use Google Analytics for Google Ads or advertising personalisation. Visitors can manage or clear cookies through their browser settings; any future analytics-specific consent or opt-out control made available on this site will be described in the applicable cookie or privacy controls before it is enabled.

Retention and Customer Requests

Order, accounting, enquiry, support, and security records are retained only as reasonably needed for those purposes and applicable legal obligations. Customers may contact Held Stone to ask about, correct, or request action concerning their personal information, subject to records that must be retained by law.

Children’s Privacy

This website is not intended for children to submit personal information without appropriate consent from a parent or guardian.

Policy Updates

This Privacy Policy may be updated from time to time. The updated version will be posted on this page.

Contact

Privacy questions can be sent through the Contact page or by email to zhaohand8862@gmail.com.

Deferred Integrations

A newsletter provider, Threads tracking, and social measurement integrations are not currently enabled. This policy must be updated before any future enablement. Google Search Console and Bing site verification are not customer tracking systems.