Customer Care
This Privacy Policy explains what information Held Stone Jewelry may collect when you visit our website, send a message, or place an order, and how that information is used to support your shopping and customer service experience.
Information we may collect
We may collect information you choose to provide, such as your name, email address, shipping details, order information, product questions, sizing notes, and messages sent through our forms or contact channels.
If you place an order, payment-related information may be processed by the payment service connected to the website. We do not intentionally store full payment card details on our own website.
How we use information
We use information to respond to product or sizing questions, process and manage orders, provide shipping and customer service support, review website performance and improve the shopping experience, and prevent spam, misuse, or security issues.
Cookies and website tools
The website may use cookies or similar tools needed for basic site functions, cart behavior, login or session behavior, security, analytics, or performance. Browser settings may allow visitors to limit or clear cookies.
Sharing information
We do not sell customer information.
We may share limited information with service providers that help operate the website, process payments, prepare shipping, send email notifications, or provide technical support, only as needed for those purposes.
Order and message records
Order records, inquiry messages, and customer service notes may be kept for reasonable business, accounting, support, and security purposes.
Your choices
Customers may contact us to ask about personal information, request correction of inaccurate details, or ask questions about privacy-related matters. Some order records may need to be kept where required for business, legal, tax, or security reasons.
Children’s privacy
This website is not intended for children to submit personal information without appropriate consent from a parent or guardian.
Policy updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page.
Contact
Email: zhaohand8862@gmail.com
WhatsApp: +86 1500 292 8862
Contact page: https://heldstone.com/contact-v3/
Questions before ordering?
If you have a question about sizing, materials, shipping, or order details, send us a message before placing an order.