Before You Request a Return

If you have a concern about your order, please contact us with your order information and clear photos when relevant.

We will review the situation and help explain the next available step.

Natural Variation

Natural stone jewelry may vary in color, pattern, shape, inclusions, and surface texture. These natural differences are not considered defects when they match the overall product description and style.

Return Eligibility

Return eligibility may depend on the item condition, timing, product type, and order situation.

Items should be unused and kept in their original condition when a return is being reviewed.

Damaged or Incorrect Items

If an item arrives damaged or does not match the order, please contact us as soon as possible with photos of the item, packaging, and order details.

Custom or Personalized Notes

Custom sizing, personalized requests, or made-for-you details may not follow the same return conditions as standard items.

Please ask questions before ordering if you are unsure.

How to Contact Us

You can contact us through the Contact page, email, or WhatsApp. Including the product name, order information, and photos can help us review your message faster.