Products & Materials
What materials are used in your jewelry? ⌄
Held Stone pieces may include natural stone beads, handmade-style components, and simple jewelry findings. Please review each product page for the most relevant material notes.
Are all stones exactly the same? ⌄
No. Natural stones can vary in color, pattern, shape, inclusions, and surface texture. These small differences are part of the character of natural materials.
Why does my piece look slightly different from the photos? ⌄
Product photos show the overall style and feeling of a piece. Because many materials are natural and handmade-style, each finished piece may have small visual differences.
Do you make medical or healing claims? ⌄
No. Our descriptions focus on color, texture, style, gifting, and personal meaning. We do not promise medical, health, or guaranteed results.
Ordering & Sizing
Can I ask a question before ordering? ⌄
Yes. You can contact us before ordering if you have questions about a piece, sizing, materials, or product photos.
Can I request a custom wrist size? ⌄
For bracelets, you can share your wrist size in centimeters through the contact form before ordering.
Can I send a product link when asking a question? ⌄
Yes. Sending the product name or link helps us understand which piece you are asking about.
What details should I include in my message? ⌄
Please include the product name or link, your sizing question if relevant, and any order details that may help us understand your request.
Shipping & Orders
Where do you ship? ⌄
Shipping availability and timing may vary by destination. Please check the shipping information before ordering or contact us if you are unsure.
Can I track my order? ⌄
If tracking is available for your order, tracking information will be shared after shipment.
What should I do if I entered the wrong address? ⌄
Contact us as soon as possible. If the order has not shipped yet, we may be able to help update the address.
How long will shipping take? ⌄
Shipping time may vary by destination, carrier conditions, customs processing, and other factors outside our control.
Returns & Exchanges
Can I return an item? ⌄
Return eligibility depends on the item condition, timing, product type, and order situation. Please review the Returns Policy page before ordering.
What if my item arrives damaged? ⌄
Please contact us with your order information and clear photos so we can review the issue.
Are custom pieces returnable? ⌄
Custom or personalized pieces may have different return conditions. Please contact us before ordering if you are unsure.
Where can I read the return notes? ⌄
You can review the Returns Policy page for the current return and exchange notes.
Care
How should I care for my jewelry? ⌄
Keep pieces dry when possible, avoid perfume or chemicals, and store them separately to reduce scratches or tangling.
Can I wear my jewelry every day? ⌄
Many pieces are suitable for everyday wear, but natural stones and handmade details should be treated gently.
How should I store my jewelry? ⌄
Store it in a soft pouch, box, or dry place away from direct moisture and heavy pressure.
Other Questions
Do you offer wholesale? ⌄
We are open to small wholesale or collaboration inquiries when the style and quantity fit our current handmade workflow.
Do you offer gift packaging? ⌄
Gift presentation may vary by product and availability. Please check the product details or contact us before ordering.
How can I contact customer care? ⌄
You can contact us through the Contact page, email, or WhatsApp. Including the product name, order information, and photos can help us review your message faster.